1. How can I track my order?
you should receive a tracking number from a leading carrier by email up to 36 hours after placing your order, not counting week-ends and holidays. Orders placed after Noon automatically ship the following day.
- If you have not received a tracking number (US/Canada only!), your order is not delivered via download and you placed your order more than 36 hours ago, not counting week-ends and holidays, please contact us.
Rest of the World
Depending on the delivery method, it might be possible to obtain a tracking number.
orders sent by DHL usually takes between 2 & 5 days to arrive and can be tracked on www.dhl.com . To obtain your tracking number please contact us.
Orders sent by post shipping take between 7 & 21 days to arrive, sometimes longer because of local customs (up to 60 days).
These orders cannot be tracked.
2. When do I receive my invoice?
- Downloaded products:
To get an invoice for downloaded product, please contact us minimum 48h after the purchase and provide your order details.
- Physical products:
The invoice will be included in the package delivered by the chosen carrier.
You can contact us if you require a copy of the invoice at least 72h after the purchase.
3. Where will my product shipped?
Your product will ship to the delivery address mentioned in your order confirmation (PO Box excluded).
Refer to “My order” section if you need to correct your shipping address.
4. Can I ship to a PO Box?
Leading carriers do not accept to ship to a Post Office Boxes (PO Box).
5. I have additional questions about my shipment?
Please contact us so we can address your questions.