Discover personalised support

Discover IRISCoaching personalised support

A one-hour support session to commission your product
Thanks to this support service, obtain personalised assistance to start using your IRIS product and/or software. This mainly involves a detailed presentation of the features of your product so that you can make the most of it. *This service does not cover personalisation or technical support services dedicated to an existing solution or project.

Our specialists guide you step by step
An IRIS expert supports you remotely and guides you step by step when you use your IRIS product for the first time. The expert makes sure your IRIS product and/or solution is configured correctly. Our specialist will spend an hour answering all your questions about how to use it. *This service consists of making an appointment (at the time of your choice) with one of our specialists during a business day. Service available in French and English. The eligible countries are France, United Kingdom, Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Switzerland, Austria, and Poland from 10 AM to 4 PM CET, and the USA from 10 AM to 4 PM (Eastern Time).

Contact us to schedule your coaching

Plan your coaching

Purchased a coaching session? Submit this form with your availibilities and an IRIS representative will contact you as soon as possible.


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 *Please propose 3 dates from Monday to Friday , 9-12h | 14-17h (CET or EST) . We'll get back to you as soon as possible.
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All field mandatory *

You have questions? We have the answers.

Which languages are available for the personalised support module?
This service is available in French and English only.
Which countries are eligible for the personalised support service?
The eligible countries are France, United Kingdom, Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Switzerland, Austria, and Poland.
When can I make an appointment for a personalised support session?
On business days, subject to the availability of one of our technical experts. Hours? 10 AM to 4 PM CET, and in the USA from 10 AM to 4 PM Eastern Time.