Discover the IRISCare extended guarantee

Discover the IRISCare extended guarantee

Enjoy a total of 3- or 4-year guarantee
IRIS offers you the opportunity to extend the European legal standard 2-years guarantee thanks to the optional IRISCare guarantee, which might extend regular warranty by one or two additional years in eligible countries*. When you choose the IRISCare extended guarantee, you will benefit from immediate technical assistance until the end of your IRISCare** guarantee.

IRISCare guarantee: product Collect & Return to your address
Customer Support will give you online assistance to solve the problem you are facing. If your product has effectively developed a malfunction that is prior confirmed by our support department and is not fixable remotely then Customer Support will give you online assistance to organize product collect at your premises, as long as in the eligible countries, and send out an identical product (or similar in terms of features in case of product discontinuity) to the same address, throughout the term of the IRISCare* guarantee during a total of 3 or 4 years since your IRISCare purchase date.

* Eligible countries where IRISCare is applicable : Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & United States

** IRISCare guarantee has to be purchased within 30 days of the original eligible product purchase’ date at reseller place or on IRIS online Store. As a warranty service, the IRISCare Service is not eligible to the 30 days money back guarantee for purchase on IRIS online Store and cannot be refund under any reason.

Select your extended warranty

Get peace of mind knowing your IRIS Product will be safer, for longer.

IRISCare for IRISPen
IRISPen
Extended Warranty - 3 years
$70
Extended Warranty - 4 years
$109
IRISCare for IRIScan Mouse
IRIScan Mouse
Extended Warranty - 3 years
$58
Extended Warranty - 4 years
$79
IRISCare for IRIScan Express / Executive
IRIScan Express / Executive
Extended Warranty - 3 years
$74
Extended Warranty - 4 years
$119
IRISCare for IRIScan Book
IRIScan Book
Extended Warranty - 3 years
$59
Extended Warranty - 4 years
$89
IRISCare for IRIScan Anywhere
IRIScan Anywhere
Extended Warranty - 3 years
$59
Extended Warranty - 4 years
$89
IRISCare for IRIScan Pro
IRIScan Pro
Extended Warranty - 3 years
$109
Extended Warranty - 4 years
$169
IRISCare for IRIScan Desk
IRIScan Desk
Extended Warranty - 3 years
$109
Extended Warranty - 4 years
$169

Any questions? We have the answers

Which products are eligible for the 3- or 4-year IRISCare guarantee?
The following product families have access to the IRISCare guarantee: IRISPen, IRIScan Mouse, IRIScan Express/Executive, IRIScan Book, IRIScan Anywhere, IRIScan Pro, IRIScan Desk.
I did not buy my product from the IRIS website, but from Amazon or another dealer. Can I still choose the 3- or 4-year IRISCare guarantee?
Yes, provided that your IRISCare guarantee has been purchased within 30 days after your original product purchase and is on the list of products eligible for the benefits of IRISCare.
My product is no longer under guarantee. Can I still choose the 3- or 4-year IRISCare guarantee?
No. Your product must be under the “standard” guarantee (2 years in Europe, 1 year in the USA) to be able to take advantage of the IRISCare extended warranty.
Who pays the cost of returning a defective product in the framework of the IRISCare service?
IRIS takes care of the transport costs (in both directions) for your malfunctioning equipment. This offer covers: the outward transport cost to send your product to IRIS S.A., exchange for an identical new product or one with equivalent functionality, as well as the return transportation of your product.
How long does it take to receive a new, functional product?
The return processing time is a maximum of 10 business days from receipt of the product.
What type of damage or malfunction is not covered by the IRISCare service?
The IRISCare service does not cover the replacement of consumables and/or accidental damage and/or incorrect use of the product.
How do I request the “Product pick-up and return” service?
You can request this service at any time by e-mail or online. Remember to give the serial number or batch number of your scanner so we can process your request as quickly as possible. Your request must be accompanied by product proof of purchase to be eligible (copy of bill receipt, invoice, etc.). Do you have an IRISCare guarantee? Contact us by e-mail at: [email protected] or complete the form on line at www.irislink.com/iriscare
What steps do I take to obtain the “Product pick-up and return” service?
1. The device must be placed in its original box or a sturdy box with sufficient protection to withstand transportation. Any damage in transit to our premises resulting from inadequate packaging is your entire responsibility and voids the guarantee.
2. As soon as your repair request has been registered by our service department, you will receive a confirmation e-mail and we will arrange for the haulage company to pick up the equipment. The pick-up will take place within 10 business days after confirmation, during office hours (8:30 AM to 6 PM).
3. After the equipment has been received and examined, a new device will be sent to you at the pick-up address at our expense (applies only in the countries listed**) ** Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States