Enjoy a total of 3- or 4-year guarantee
IRIS offers you the opportunity to extend the European legal standard 2-years guarantee thanks to the optional IRISCare guarantee, which might extend regular warranty by one or two additional years in eligible countries*. When you choose the IRISCare extended guarantee, you will benefit from immediate technical assistance until the end of your IRISCare** guarantee.
IRISCare guarantee: product Collect & Return to your address
Customer Support will give you online assistance to solve the problem you are facing. If your product has effectively developed a malfunction that is prior confirmed by our support department and is not fixable remotely then Customer Support will give you online assistance to organize product collect at your premises, as long as in the eligible countries, and send out an identical product (or similar in terms of features in case of product discontinuity) to the same address, throughout the term of the IRISCare* guarantee during a total of 3 or 4 years since your IRISCare purchase date.
* Eligible countries where IRISCare is applicable : Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland & United States
** IRISCare guarantee has to be purchased within 30 days of the original eligible product purchase’ date at reseller place or on IRIS online Store. As a warranty service, the IRISCare Service is not eligible to the 30 days money back guarantee for purchase on IRIS online Store and cannot be refund under any reason.