Thank you for using IRIS products!
- I.R.I.S. provides FREE technical support to registered users
and/or users under valid Maintenance contracts. Registration is
based on email addresses. You can register your product
here.
Maintenance contract can be purchased via your sales
representative.
- Please note that many issues can be solved by consulting the Quick User Guide, Help manuals, FAQs or the Technical Support section on this website.
Table of Contents
Free support is provided on certain products (see
this section for more information) via our Helpdesk
platform :
https://support.irislink.com
or by email via
[email protected]
The first answering time is usually between 2 and 5 days.
IRIS technical support services include recommendations on:
IRIS technical support services do not include any of the following:
Issues that are not covered by the IRIS technical support services may be covered by the maintenance/vip support whose terms and conditions can be viewed here.
I.R.I.S. provides FREE technical support ONLY for registered users of SOHO products (IRIScan, IRISPen, Readiris). For Professional Products (Readiris Corporate, Cardiris Corporate, IRISmart File, IRISmart Invoice, IRISPowerscan, IRIScan Pro) technical support is eligible ONLY under a valid Maintenance contract. Technical support is usually available for the current version and the previous version of a product. Please refer to table to verify whether Product version is still supported or not...
To stay up to date with the recent Microsoft and Apple operating systems, our support policies has been updated. We will continue to support the oldest product versions until 01/01/2019.
Below, you’ll see the products for which support will be stopped because they are obsolete and do not match the necessary requirements to work properly on recent OS.
The products listed below are categorized by family.
Oldest Software versions included with IRIScan scanners will not be supported any more.
Customers who purchased recent IRIScan scanners with older software have the opportunity to upgrade to a supported version, when available.
Please refer to this article for a complete list of what’s available.
| OCR & PDF Software | Supported as from 01/01/2019 | Status |
|---|---|---|
| Readiris 17 | Yes | Ok |
| Readiris 16 | Yes | Ok |
| Readiris 15 | No | End of life |
| Readiris 14 | No | End of life |
| Readiris 12 | No | End of life |
| Older Readiris | No | End of life |
| IRISCompressor Pro | No | End of life |
| IRISCompressor | No | End of life |
| Classification Software | Supported as from 01/01/2019 | Status |
| IRISmart Security | Yes with Maintenance contract | Ok |
| IRISmart File | Yes with Maintenance contract | Ok |
| IRISmart Invoice | Yes with Maintenance contract | Ok |
| Business Cards Software | Supported as from 01/01/2019 | Status |
| Cardiris Corporate 5.8 | Yes with Maintenance contract | Ok |
| Cardiris 5.0 to 5.7 | No (upgrade to 5.8 required) | End of life |
| Cardiris 4 | No | End of life |
| Other Software bundled with IRIScan | Supported as from 01/01/2019 | Status |
| InstantResult | Yes | Ok |
| IRISFiles | No | End of life |
| IRIScan Direct | No | End of life |
| High Speed Scanning Software | Supported as from 01/01/2019 | Status |
| IRISPowerscan 10 | Yes with Maintenance contract | Ok |
| IRISPowerscan 9 | No | End of life |
| Mobile Applications | Supported as from 01/01/2019 | Status |
| Readiris for iPad | Yes | Till further notice |
| IRIScan To PDF, Word, Text | Yes | Till further notice |
| InstantResult | Yes | Yes |
| Handheld Scanners | Supported as from 01/01/2019 | Status |
|---|---|---|
| IRIScan Book 5 Wifi | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Book 5 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Book 3 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Book 3 Executive | No | End of life |
| IRIScan Book 2 | No | End of life |
| IRIScan Book 2 Executive | No | End of life |
| IRIScan Mouse 2 Executive | Yes | Ok |
| IRIScan Mouse Wifi | No | End of life |
| IRIScan Mouse 2 | No | End of life |
| IRIScan Mouse | No | End of life |
| Sheetfed Scanners | Supported as from 01/01/2019 | Status |
| IRIScan Anywhere 5 Wifi | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Anywhere 5 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Anywhere 3 Wifi | No | End of life |
| IRIScan Anywhere 3 | No | End of life |
| IRIScan Executive 4 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Express 4 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Express 3 | No | End of life |
| IRIScan Executive 2 | No | End of life |
| IRIScan Express 2 | No | End of life |
| Multi-page Sheetfed Scanners | Supported as from 01/01/2019 | Status |
| IRIScan Pro 5 Invoice | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Pro 5 File | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Pro 5 | Yes (free software upgrade required) | Upgrade software pack |
| IRIScan Pro 3 Wifi | Yes (free software upgrade required) | Till further notice |
| IRIScan Pro 3 Cloud | No | End of life |
| Digital Pens | Supported as from 01/01/2019 | Status |
| IRISPen Air 7 | Yes | Ok |
| IRISPen Executive 7 | Yes | Ok |
| IRISPen Express 7 | Yes (paying software upgrade needed) | Upgrade software pack |
| IRISNotes Air 3 | No | End of life |
| IRISNotes 3 | No | End of life |
| IRISNotes Executive 2 | No | End of life |
| IRISNotes Express 2 | No | End of life |
| Older IRISPen/IRISNotes | No | End of life |
* Hardware components of these products are covered by 2 years warranty.
For the products below technical support is provided in accordance with the maintenance agreement included in the product. Support will be not be provided if the end-user maintenance is expired.
Note that all activations request should be sent to [email protected]
| Pro solutions | Supported as from 01/01/2019 | Status |
|---|---|---|
| IRISPowerscan 11 | Yes (only if under maintenance contract) + maintenance contract | Ok |
| IRISPowerscan 10 | Yes (only if under maintenance contract) + maintenance contract | Ok |
| IRISPowerscan 9 | No | End of life |
| IRISPowerscan Server 9 | No | End of life |
Software Support does not cover:
I.R.I.S. retains the right to modify this Technical Support Conditions without prior notice.
