I.R.I.S. websites
United States - Italiano
 
 
   Support  >  Technical Support  >  FAQ  >  IRISCard™ Anywhere 4
 
Frequently Asked Questions

IRISCard™ Anywhere 4

 = Only apply to Microsoft Windows OS 
   = Only apply to Apple Macintosh OS

Please, also read the Cardiris™ FAQ as this scanner is provided with the Cardiris™ software.

1) My PC doesn't recognise the scanner as an imaging device

The scanner is designed to be used disconnected from the computer until it is time to upload the images stored in memory. That could be the 512 MB internal memory, a USB flash drive or a SD card. With these last two when you leave those plugged into the scanner and connect the scanner to the computer you will see two devices connected, one for the scanner and the other for the USB Flash/SD card (must be formatted in FAT32).

Think of this scanner as a USB storage device that can scan. It is not a TWAIN based scanner so you cannot use any program to access it. When you scan it stores the images in memory until you connect it to the computer where is shows up as another drive letter in My Computer.
 
 
You can access these in the Cardiris™ software by going to File > Load Card images and navigating to this location and selecting all or selected cards. To select specific images single click on the first and hold the CTRL key while selecting the ones you want and then click on open.
 
You will not be able to Open Cardiris™ and click on scan and access the scanner. There is no driver to perform that action. That may sound like a limitation but it avoids a lot of problems with Vista/Windows 7 driver issues.
2) How do I reset the IRISCard™ Anywhere 4 scanner? 
If you encounter any issue with the scanner, you can try to reset it. To do so, you have to use a thin spike to press the button, which is located at the back of the device (the small hole). This is only applicable to the IRISCard™ Anywhere 4.

3) I have lost the calibration sheet. What can I do?
You can download a printable calibration sheet here (use only with the IRISCard™ Anywhere 4).
Dimensions: 10,8 cm x 6,5 cm.

4) What's the use of the small piece of plastic covered with a white cloth?
This small piece of plastic can be used to clean the scanner lens. See the pictures below.