- How can I track my order?

- For North American orders: you should receive a tracking number from a leading carrier by email up to 36 hours after placing your order, not counting week-ends and holidays. Orders placed after Noon automatically ship the following day.
- If you have not received a tracking number (US/Canada only!), your order is not delivered via download and you placed your order more than 36 hours ago, not counting week-ends and holidays, please contact us.

- For rest of the world:
Depending on the delivery method, it might be possible to obtain a tracking number.

DHL shipping : orders sent by DHL usually takes between 2 & 5 days to arrive and can be tracked on www.dhl.com . To obtain your tracking number please contact us.

Post shipping:
Orders sent by post shipping take between 7 & 21 days to arrive, sometimes longer because of local customs (up to 60 days).
These orders cannot be tracked.

- When do I receive my invoice?

- Downloaded products:
To get an invoice for downloaded product, please contact us minimum 48h after the purchase and provide your order details.

- Physical products:
The invoice will be included in the package delivered by the chosen carrier.
You can contact us if you require a copy of the invoice at least 72h after the purchase.

- Where will my product shipped?

- Can I ship to a PO Box?

Leading carriers do not accept to ship to a Post Office Boxes (PO Box).

- I have additional questions about my shipment?

Please contact us so we can address your questions.

- How long will it take to receive my product?

- Please refer to the tracking number you have received for the scheduled delivery.
- If you have not received a tracking number and you have received an order confirmation, please contact us.

- I have additional questions about my delivery?

Please contact us so we can address your questions.