What you should know about us
Contact Us
Secure payment options
Shipping options
Shipping Charges
General sales conditions
 

Contact Us

United States and Canada
Hotline (561) 921 0847 (USA only)
Fax: 561-921-0854
Business hours: 9:00 AM - 5:00 PM (East Coast) Monday - Friday
Contact: Contact form US
Address: I.R.I.S. Inc
955 NW 17th Avenue,
Unit A Delray Beach, Florida 33445
United States

Other countries
Hotline: +32-(0)10- 45 13 64 (Belgian phone number)
Fax: +32-(0)10-45 34 43
Business hours: 8:30 AM - 17:30 PM CET Monday - Friday
Contact: Contact form ROW
Address: SA IMAGE RECOGNITION INTEGRATED SYSTEMS
I.R.I.S. Group Headquarters
10 rue du Bosquet
B-1348 Louvain la Neuve
Belgium
Vat Number BE430824708

Secure payment options

When purchasing on our online shop, all exchanged data is sent using a secure connection. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosure to third parties.
The Padlock in the lower right hand (Internet Explorer), top left (Firefox) corner of your browser indicates that SSL encryption is activated. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

Credit card Online : Our 3rd party secure online payment system Ogone accepts all majors international credit cards: Visa, Mastercard, American Express.
PayPal : PayPal is a safe and secured payment system, available world wide.
Credit card by fax : If you do not wish to give your credit card details online you can send them by fax using the "credit card by fax" payment option.
Wire transfer (Money transfer) : Available: at the end of the ordering process print the payment information document , once the payment is confirmed the product will be sent to you.

Payments options available by country
  • North America : Credit card online , PayPal and Credit card by fax
  • Other countries : Credit card online, PayPal, Credit card by fax and Wire transfer (Money transfer)

Shipping options

Download delivery
Download delivery is available for Readiris/Cardiris, downloading details are given on the ordering confirmation screen and in the order confirmation email. No CD is sent if you select this option but you can download the software at any time in the future, the product manual and other documentation are available for download in the support section.

Boxed product
Check below for available delivery methods in you country, for exact pricing please refer to the shopping cart page of the ordering process:

USA & Canada:
The products ship from our US office.
You should receive a tracking number by email from a leading carrier by email up to 36 hours after placing your order, not counting week-ends and holidays. Orders placed after Noon automatically ship the following day.

Custom duties taxes may apply for Canada (These taxes are the customer responsibility, see Taxes and Duties)

Delivery option Delivery time
Fedex SmartPost 4-10 days
FedEx 2 days 2-4 days
FedEx next day 1-3 days

Europe:
The products ship from our Belgian office.

You should receive a tracking number and invoice by email from IRIS up to 48 hours after placing your order, not counting week-ends and holidays. Orders placed after 8 am automatically ship the following working day.

Delivery option Delivery time
DHL shipping 2-4 days

All other countries: The products ship from our Belgian office.

You should receive a tracking number (DHL ONLY) and invoice by email from IRIS up to 48 hours after placing your order, not counting week-ends and holidays. Orders placed after 8 am CET automatically ship the following working day.

Shipments sent by post shipping cannot be tracked.

Warning: Custom duties taxes will apply! (These taxes are the customer responsibility, see Taxes and Duties )

Delivery option Delivery time
DHL shipping
3-6 days
Post Shipping 7-21 days (NO TRACKING!)

Shipping Charges

Shipping fees are based on the destination, size and weight of your item(s)
Your shopping cart will show you the amount before you buy.
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General sales conditions

The following terms and conditions apply to your purchase of products from I.R.I.S. s.a. and I.R.I.S. Inc.. By placing your order, you agree to be bound by these terms and conditions, which constitute the entire agreement between you and us regarding the products purchased. In these terms and conditions, "we" and "us" means I.R.I.S. s.a. and/or I.R.I.S. Inc., and "you" means you "the customer".
1. Ordering
2. Pricing
3. Taxes and Duties
4. Vat Policy
5. Delivery issue
6. Payment
7. Shipping
8. Title
9. Money Back guarantee
10. Downloaded products
11. Returns
12. Territory. I.R.I.S. s.a. and I.R.I.S. Inc. delivers products worldwide
13. Limited Warranty
14. Limitation of Remedies and Liability
15. Export Control
16. Force Majeure
17. Data Protection
18. Governing Law and Jurisdiction
19. Additional Terms
20. Declaration of Conformity