How can we help you?

- Troubleshootings
- User guides & Manuals
- Updates & drivers
- Compatibility
- Contact us

Troubleshootings

Installation Windows Mac
1.IRIScan™ Express/Executive 2 Setup ok  
2. IRIScan™ Express/Executive 2 Setup   ok
3. Is the USB hardware "plug and play" without a driver installation? ok ok
4. I Installed IRIScan™ and my Device Manager disappeared ok  
5. I do not have a CD-ROM drive. How can I install the software? ok ok
6. My device is not recognize on Windows 8 ok  
     
Activation    
7. The software for my IRIScan™ Express/Executive (Readiris™) asks me for a key that I do not have ok ok
     
Usage and configuration    
8. 3 blank lines appear through the scanned document ok ok
9. I cannot use my IRIScan™ with a limited user account ok  
10. The scanner is not detected ok  
11. White areas when scanning photos   ok
12. Use the IRIScan™ Express/Executive 2 with Readiris™ 12   ok

Documentation

IRISCan™ Express 2
Download
 
IRISCan™ Executive 2
Download
 
Quick User Guide: The Quick User Guides provide general guidelines for installing and using the product.
User Guide: The User Guides cover all the features available in the product.
Quick Tutorials: The Quick Tutorials address critical steps to take when using the product.

Calibration Sheets

IRISCan™ Express 2
Download
 
IRISCan™ Executive 2
Download
 

Download the latest drivers

IRISCan™ Express 2
Windows - Macintosh
 
IRISCan™ Executive 2
Windows - Macintosh

Compatibility

For Windows Windows XP Windows Vista 32/64bit Windows 7 32/64bit Windows 8 32/64bit
IRIScan 2 Express / Executive Yes Yes Yes No (1)

For Macintosh Mac OSX 10.4* Mac OSX 10.5* Mac OSX 10.6* Mac OSX 10.7* Mac OSX 10.8* Mac OSX 10.9*
IRIScan 2 Express / Executive No No Yes Yes (2) Yes (2) No
             
* Mac OSX 10.4 (Tiger) PPC/Intel - Mac OSX 10.5 (Leopard) PowerPC / Mac Intel - Mac OSX 10.6 (Snow Leopard) - Mac OSX 10.7 (Lion) - Mac OSX 10.8 (Mountain Lion) - Mac OSX 10.9 (Mavericks)
(1) Here is a workaround to install it, by disabling the driver signing enforcement
(2) Only the Software Suite: cd11/102 for Express version and cd11/103 for Executive version are compatible. If you don't have these, an upgrade is available for $29 / €29 - Contact us