How can we help you?

- Troubleshootings
- User guides & Manuals
- Updates & drivers
- Compatibility
- Contact us

Troubleshootings

Installation Windows Mac
1. I do not have any CD-ROM drive. How can I install the software? ok ok 
2. Cannot install my IRISPen™ on Windows Vista/7 ok
3. I cannot click on Continue button, it is greyed out   ok 
     
Usage    
4. I get : "Attention! A violation of your license agreement was found"   ok
5. Error 1607/1628 during the installation process ok  
6. Can I use an external USB hub with the hardware ok ok
7. My IRISPen™ is not working. No light appears? ok  
8. Can I use my IRISPen™ with Readiris™? ok ok
9. My IRISPen™ types in garbage/garbled text ok ok
10. There is a red line on the IRISPen™ icon in the notification area ok  
     
Error Message    
11. I get "Bulk Read size Error" during the calibration process ok  
12. Pen unplugged, driver unloaded ok
13. Installer quit unexpectedly   ok
14. Error - 5000   ok
     

Documentation

IRISPen™ Mini 6
Download
 
IRISPen™ Express 6
Download
 
IRISPen™ Translator 6
Download
 
IRISPen™ Executive 6
Download
 
Quick User Guide: The Quick User Guides provide general guidelines for installing and using the product.
User Guide: The User Guides cover all the features available in the product.
Quick Tutorials: The Quick Tutorials address critical steps to take when using the product.

Download the latest update

IRISPen™ Express 6
Windows - Mac
 
IRISPen™ Translator 6
Windows
 
IRISPen™ Executive 6
Windows - Mac
 

Download the latest driver

IRISPen™ 6
Windows

Compatibility

For Windows Windows XP Windows Vista 32/64bit Windows 7 32/64bit Windows 8 32/64bit
IRISPen 6 Express / Executive / Translator Yes Yes Yes Yes

For Macintosh Mac OSX 10.4* Mac OSX 10.5* Mac OSX 10.6* Mac OSX 10.7* Mac OSX 10.8*
IRISPen 6 Express / Executive Yes Yes Yes Yes Yes
IRISPen 6 Translator No No No No No
           
* Mac OSX 10.4 (Tiger) PPC/Intel - Mac OSX 10.5 (Leopard) PowerPC / Mac Intel - Mac OSX 10.6 (Snow Leopard) - Mac OSX 10.7 (Lion) - Mac OSX 10.8 (Mountain Lion)