How can we help you?

- Getting started
- Video tutorials
- Troubleshootings
- User guides & Manuals
- Updates & drivers
- Compatibility
- Contact us

Getting started with Readiris™


Software installation
- Windows
- Mac

Convert documents to Word
- Windows
- Mac

Convert documents to PDF
- Windows
- Mac
 

Video tutorials

  Windows Mac
- Wizard Play -
- Scanner Setup Play Play
- Smart Tasks Play -
- The Zoning Play Play
- Software Installation Play Play
- Conversion to PDF Play Play
- Conversion to Word Play Play
- Conversion to Excel Play -
- How to define the Image Quality Play -
     

Troubleshootings

Installation Windows Mac
- Continue button is disabled (greyed out)   ok
- How do I uninstall the program? ok  
- Download issue ok ok
- Can I upgrade my previous version of Readiris™ to version 12? ok  
     
Activation    
- I cannot register my copy of Readiris™ 12 Corporate Middle East and am getting : An error occured in the activation process ok  
- I get the message that my product has already been activated 3 time ok ok
- Invalid software key ok ok
- How do I get a software key? ok ok
     
Usage and configuration    
- No windows defined / There are no windows to be recognized on this page ok ok
- Administrator rights are required to run this software for the first time ok  
- How to improve the results in Readiris™? ok ok
- Why doesn't the program work with all fonts? ok ok
- How do I use a template in Readiris™? ok  
- Readiris™ is scanning only the first 50 pages of my document ok ok
- I get the error "Cannot Open TWAIN default" ok  
- Excel Output ok ok
- Readiris Output File Formats ok  
- HP I.R.I.S. OCR ok  
- How do I configure my scanner with Readiris™ ok  
- Readiris™ Format settings ok ok
- Color coded boxes (zoning) ok ok
- My scanner model is not listed ok  
- How do I select the scanner?   ok
- I cannot see my scanner into Readiris™ 12 under Snow Leopard   ok
- Image Capture scanners not appearing in preferences list   ok
- Administrator rights are required to run this software for the first time   ok
     

Documentation

Readiris™ Pro 12 for Windows
Download
 
Readiris™ Pro 12 for Mac
Download
 
Readiris™ Corporate 12 for Windows
Download
 
Readiris™ Corporate 12 for Mac
Download
 
Quick User Guide: The Quick User Guides provide general guidelines for installing and using the product.
User Guide: The User Guides cover all the features available in the product.
Quick Tutorials: The Quick Tutorials address critical steps to take when using the product.

Download the latest update

Readiris™ 12
Macintosh

Compatibility

For Windows Windows XP Windows Vista 32/64bit Windows 7 32/64bit Windows 8 32/64bit
Readiris 12 Pro & Corporate Yes Yes Yes Yes

For Macintosh Mac OSX 10.4* Mac OSX 10.5* Mac OSX 10.6* Mac OSX 10.7* Mac OSX 10.8* Mac OSX 10.9*
Readiris 12 Pro & Corporate Yes Yes Yes Yes Yes Yes
             
* Mac OSX 10.4 (Tiger) PPC/Intel - Mac OSX 10.5 (Leopard) PowerPC / Mac Intel - Mac OSX 10.6 (Snow Leopard) - Mac OSX 10.7 (Lion) - Mac OSX 10.8 (Mountain Lion)- Mac OSX 10.9 (Mavericks)