Our secure online payment system accepts Visa, Mastercard, American Express and Dinners Club.
There are several reasons why a credit card payment can be refused : - The credit card used must be either Visa, MasterCard, American Express or Dinners club. Debit card payments are not supported. - Wrong number, expiry date or CVC, mispelled name... - Not enough credits on the card. - Depending on your card, you can be redirected to your bank website to confirm the payment. Usually, a password or similar must be entered to ensure that you are the rightful owner of the card. Failing to do so, can lead to payment refusal. Any problems in this step should be dealt with your bank directly.
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Your credit card will be charged within 7 days.
Yes. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosure to third parties. The Padlock in the lower right hand (Internet Explorer), left hand (Netscape) corner of your browser indicates that SSL encryption is activated. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".
Please contact us so we can address your questions.
Contact us as soon as possible so we can correct any mistakes that would prevent proper delivery of your product(s).
- IRIS offers a 30-day Money Back Guarantee. Once orders are picked, they can no longer be cancelled. Visit the return section for instructions. - Contact us to cancel your order.
- If you have purchased a downloadable product, your order can not be modified. Visit the return section for instructions. - Once orders are picked, they can no longer be modified. Visit the return section for instructions. - Contact us to modify your order.
Yes, please contact our Sales Department at following phone number : - America: +1-561-921-0847 - Rest of the world: +32-10-487-400
Yes (except for North, Central and South America). For all other countries, print the payment information document at the end of the ordering process, once the payment is received, the product will be sent to you.
An invoice will be sent to you by e-mail within 48 hours after your order has been picked up by the carrier (upon request only for North, South and Central America). Contact us to request an invoice.
Once you finalize your purchase, and within 1 hour at the most, you will receive an email confirmation containing both a link to download the software and a serial number to activate it. Be sure to keep your confirmation email should you need to download the software again in the future.
Your serial number is located directly in the email confirmation you received when you purchased your product. Contact us if you can no longer find your email confirmation.
Refer to the email confirmation to access the link to download your product. Be sure to copy and paste the entire link into your web browser if you choose to do so to download your software. - Contact us
Yes, indeed. Simply click on the link from your order confirmation again. We strongly advise to download and save the software locally so you do not need to download the software again at a later date.
We do not currently offer Back-up CD. We recommend that you download and save the software on your computer if a future (re) installation is required. Since downloaded products require activation within 30 days, you will need to request a new activation key from IRIS. Please refer to the SUPPORT section of www.irislink.com for specific instructions.
